Privacy Policy

Introduction

POSTO E CONVENIÊNCIA TALISMÃ LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our fuel station and convenience store.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a fuel station and convenience store, we may collect the following types of information:

• Transaction Information: Fuel type, quantity, products purchased, and transaction amounts.
• Payment Information: Credit/debit card details are processed securely through payment terminals.
• Vehicle Information: License plate numbers may be captured by security cameras.
• Loyalty Program Data: If you participate in fuel loyalty programs, we may collect associated account information.
• Invoice Information: Name, CPF/CNPJ, and address when you request fiscal receipts (nota fiscal).

How We Use Your Information

We use the collected information for the following purposes:

• To process fuel purchases and convenience store transactions
• To issue fiscal receipts (notas fiscais) as required by law
• To maintain transaction records
• To manage loyalty program benefits
• To ensure station security
• To comply with regulatory requirements
• To improve our products and services

Payment Processing

Card payments for fuel and convenience store purchases are processed through secure payment terminals that comply with payment card industry standards. We do not store complete credit card numbers on our systems. Payment processing is handled by authorized financial institutions and card processors.

Fiscal Documentation

When you request a fiscal receipt (nota fiscal) for fuel or store purchases, we collect the information required by Brazilian tax regulations, including CPF or CNPJ. This information is transmitted to tax authorities as required by law and retained for the legally mandated period.

Fuel Quality & Regulatory Compliance

As a regulated fuel retailer, we comply with requirements from ANP (Agência Nacional do Petróleo, Gás Natural e Biocombustíveis) and other regulatory bodies. We maintain records of fuel supplies, quality tests, and sales as required by law. These records may be shared with regulatory authorities upon request.

Security Cameras

For the safety of our customers, staff, and property, our fuel station and convenience store are equipped with security cameras. Video surveillance covers fueling areas, the store interior, parking areas, and the station perimeter. Footage may capture vehicles, license plates, and individuals on the premises. Recordings are retained for a limited period and accessed only for security purposes or as required by law enforcement.

Convenience Store

Purchases made at our convenience store are subject to standard retail transaction processing. We collect only the information necessary to complete your purchase and issue receipts. Product purchases may be tracked for inventory management and to improve our product selection.

Loyalty Programs

If you participate in fuel or convenience store loyalty programs, we may collect your name, contact information, and track your purchases to provide rewards and benefits. You can opt out of loyalty programs at any time. Opting out will not affect your ability to purchase fuel or products at our station.

Data Security

We implement appropriate security measures to protect your personal and payment information against unauthorized access, alteration, disclosure, or destruction. Our payment systems comply with industry security standards.

Data Retention

Transaction records are retained for the periods required by Brazilian tax and commercial regulations. Security camera footage is retained for a limited period (typically 30-90 days) unless needed for security investigations. Loyalty program data is retained while your account is active.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With payment processors to complete card transactions
• With tax authorities for fiscal compliance
• With regulatory agencies (ANP) as required
• With fuel suppliers for loyalty program administration
• With law enforcement when legally required
• To protect our rights and prevent fraud

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access your personal data held by us
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Request copies of your transaction records
• Opt out of loyalty programs
• Request information about how your data is processed
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be posted at our station. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: